Refund policy

Returns & Refunds

Due to the perishable and temperature-sensitive nature of our products, we are only able to accept returns or issue refunds in specific circumstances. Our policy is designed to ensure the quality and safety of our items remain uncompromised and to protect both our customers and our business.

Eligible Circumstances for Returns or Refunds

• If an item is damaged, defective, or incorrect when it arrives, you may be eligible for a return or refund.
• If the product does not match the description provided on our website, you may also request a return or refund.

Situations Where Refunds or Replacements Cannot Be Issued

• We are unable to process refunds or replacements if orders are sent to an incorrect or incomplete address supplied by the customer.
• Refunds or replacements are not available in cases of change of mind, ordering in error, or finding a cheaper alternative elsewhere.

How to Report an Issue

If you experience any issues with your order, please contact us within 3 days of receiving your order. Requests made after this period cannot be accepted.